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Policies
We take pride in our equitable camera repair policies; please read the following:
Privacy policy:
A user is required to provide us with personal information such as email address and phone
number. However, this information is used only to contact you about the repair service you
purchased for your equipment. It is never sold to any outside vendors or third parties for
solicitation.
This site might contain links to other sites. Please be aware that we are not responsible
for the content or privacy practices of such other sites.
Camera repair estimates:
There is no charge for estimating repairs, and there is no return shipping charge for items
that we cannot repair! A return shipping charge of $9.95 will apply to all equipment for which the customer declines the estimate, however.
Parts allowance:
Depending on the equipment being repaired, there is a $30.00
parts allowance included in the standard price when we quote you
a repair estimate.
Renegotiation:
We make estimates in good faith. However, if we find something else substantial
wrong with the camera equipment, we will inform you of a new estimate
and not proceed until you authorize that estimate. You have the option to decline at that
point and we will return the camera as it was delivered to us.
Shipping:
All repairs are shipped UPS Ground unless otherwise requested.
It greatly simplifies our shipping system to quote a flat rate.
The flat rate is $9.95 and applies to all repairs and cleanings.
We feel this is a good compromise.
Users are responsible for the shipping to and from camerarepair.com in the case
that there is a warranty repair.
Payment:
All repairs must be paid for before work is returned. If you refuse
to make the payment within 33 days after you have approved a repair,
the camera will automatically become the property of camerarepair.com.
Warranty:
Starting from the shipping date, all equipment we repair is
covered for 186 days (31 * 6 = 186 = 6 months). Only those
parts that were replaced or repaired are covered.
Liability:
We are not responsible for items lost 33 days after the date of
"repair complete" notification.
We are not responsible for film, tape, digital media, or batteries
and bulbs left in equipment. In the case that you send a battery and charger for a digital camera at our request, this does not apply.
We are not responsible for any expense, loss, or inconvenience as a result of a faulty
repair, or delays in our repair service. However, if a repair is done improperly, it is
covered under our warranty.
Our warranty does not cover any damage inflicted on the equipment including, but not limited to
impact, moisture and liquid, sand, high temperature, battery leakage, chemical corrosion,
tampering, or any operation that would be abuse and/or contrary to the operating manual.
We are the final arbiters of what constitutes abuse.
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